Sync errors can vary, depending on the cause of the issue. Some common causes are:
To resolve the issue:
When you open Inspect Live for the first time, a browser window will open requesting your REI Forms Live or Realworks login details.
Whenever a form has been created, edited or had photos attached it must be synced before the changes will be shown in REI Forms Live/Realworks.
Photos will be visible in REI Forms Live/Realworks via the Photos button. They will also appear at the end of the form after downloading and are shown separately in the link provided by the Share/Email feature.
Forms created or changed via REI Forms Live/Realworks can be fetched to the device by tapping the <Fetch> icon.
Condition Reports/Routine Inspection Reports created via discontinued inspection apps such as Realworks Inspect will not be viewable in Inspect Live.
To transfer the data into a new form compatible with Inspect Live, use the Related Form feature from within REI Forms Live/Realworks. See here for further information.
The following forms are available to be created through Inspect Live:
Forms can be modified to suit each individual premises. Any rooms or items added to a form through Inspect Live will be reflected in the downloaded pdf.
Quick access icons allow inspection reports to be completed from the Rooms view (Routine Inspection Report) or by the Items view (Entry/Exit Condition Reports) by tapping the icons.
The Quickset option will toggle between Satisfactory and Unsatisfactory
.
Tapping on the photo icon or comments icon will provide you with a quick access to add photos and comments respectively.
N.B. Photos quick access only allows photos to be taken. See Photos for information on how to upload photos from your photo gallery or review photos for deletion.
Tapping on the room or item name itself will take you into a more detailed view.
Photos taken via Inspect Live will be visible in REI Forms Live/Realworks once you have Synced your forms (see Sync) via the Photos button
When an Inspect Live report is printed or shared/emailed, all photos will appear at the end of the form.
Form actions can be accessed from the main forms list via the <Additional Actions> icon
Finalising a form locks the form so no further changes can be made.
N.B. Forms are also able to be finalised within REI Forms Live/Realworks.
Handy Hint: We recommend that users reviewed and finalise forms within their REI Forms Live/Realworks account after completing their inspections using Inspect Live. Best practice would be to "fetch" forms prior to attending an inspection, as this will provide the latest forms data.
Forms can be duplicated to create a new form containing the same information.
N.B. Photos will not be copied.
To duplicate a form:
Forms can be emailed to Tenants, Owners or others as necessary.
N.B. Only finalised forms can be emailed. Forms must be synced prior to emailing.
To email a form:
The address and other details can be adjusted while the form is still in Draft.
Tap the <Search> icon to open the search and filtering options.
N.B. See here for details on how to Fetch forms from REI Forms Live/Realworks.
Use the search bar to find previously created forms.
Haven't found the answer? Is there a function or feature that you would like to see added in future updates?
Your feedback can help us improve and refine this User Guide as well as help shape the future development of Inspect Live. Our friendly support staff can be contacted by logging a ticket via the 'Help' area in the main menu.